May 2026/ Issue 1

Clinic Updates

We would like to inform our community that Trish, our receptionist, and Gizelle, our practice nurse, have recently finished their time with Milford Family Medical Centre. We farewelled them last month.

Trish supported the front desk with a steady and welcoming approach, assisting patients and helping maintain the day-to-day flow of the clinic.

Gizelle provided consistent and thoughtful care to patients, contributing to the clinical team with professionalism and reliability.

We thank both Trish and Gizelle for their contributions during their time with us and wish them well for what comes next.

We would like to inform you that from 25 May 2026, Milford Medical Centre will be transitioning to our new Practice Management System, Indici.

This upgrade will help improve our patient services and streamline communication and online access.

As we head into the winter season, we also encourage everyone to stay up to date with their preventive health care and to book appointments early, as winter is one of our busiest periods.

New Patient Portal Access

With our new system, patients will be able to access services through the new Patient Portal, including:

• Requesting repeat prescriptions

• Viewing lab results

• Booking appointments online

More information regarding portal access and registration will be provided soon.

Preventive Care Reminders

You may be due for one of the following important health checks:

• Cervical Screening (HPV self swabbing)

• Childhood & Adult Immunisations

• Cardiovascular Risk Assessment

• Diabetes Annual Review

• Bowel screening

Please contact the clinic to check if you are due and to arrange an appointment with the nurse

Repeat Prescriptions

Did you know you can request your repeat prescription through the Patient Portal?

You can also:

• Email the nurse at nurse@milfordmedical.co.nz

• Call the clinic on 09 449 0005

Double Appointments

If you think your visit may take longer than a standard consultation, please book a double appointment (approximately 30 minutes).

Examples include:

• Multiple concerns

• Complex medical issues

• Procedures or forms requiring extra time

Please note: additional fees apply for longer appointments.

Community Services Card (CSC)

If you hold a Community Services Card, your consultation may be subsidised.

CSC appointments are:

• $20 for the first 15-minute consultation

Please advise reception if you have a valid CSC.

Winter Reminder

To avoid delays during the busy winter season, we strongly encourage patients to book appointments ahead of time.

DNA (Did Not Attend) Policy

Please remember that missed appointments without notice may incur a $40 DNA fee.

If you cannot attend your appointment, please let us know as soon as possible so we can offer the slot to another patient.